Seawave Marine – Return & Refund Policy (For Canadian Clients)

Effective Date: May 2025
Company Name: Seawave Marine
Address: Achtern Sand 17a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1521 8750352
VAT ID: DE 326878499

1. Return Eligibility

At Seawave Marine, we take pride in the quality and performance of our marine inboard engines. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

The item must be unused, uninstalled, and in original packaging with all manuals and accessories intact.
Returns must be requested within 30 days of delivery.
Customized, special-order, or installed items are non-returnable.

2. How to Initiate a Return (Canadian Clients)

To begin the return process:

Email our support team at sales@seawavemarine.de with:

Your order number
Reason for return
Photos or video showing the condition of the product

If approved, we will issue a Return Authorization Number (RA#) and provide return shipping instructions.

Products must be returned to our designated warehouse location within 14 days of receiving the RA#.

Note: Unauthorized returns or those received without an RA# will not be accepted.

3. Return Shipping Responsibility

Customers are responsible for all return shipping costs, including:

Shipping charges
Insurance
Canadian customs clearance or import duties

Returns must be shipped using a trackable shipping method.

Seawave Marine is not responsible for lost, delayed, or damaged return shipments.

4. Refund Processing

Once your return is received and inspected:

A full or partial refund will be issued based on product condition.
Refunds are processed to your original method of payment within 5–10 business days.
You will receive a confirmation email with a refund receipt.

In cases of damage or missing components, a restocking fee of up to 20% may be applied.

5. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or credit card statement.
Contact your payment provider—some banks take up to 30 days to reflect the refund.
If you’ve completed these steps and still haven’t received it, email us at sales@seawavemarine.de.

6. Order Cancellations

Orders can be canceled only before processing or shipment.

If cancellation is approved, a 15% cancellation fee may be applied to cover transaction and restocking costs.

Once shipped, the order cannot be canceled.

7. Non-Returnable Situations

We cannot accept returns in the following cases:

Buyer no longer wants the engine (change of mind)
Engine has been installed or altered
Custom-built or special-order engines
Buyer found a lower price elsewhere

By placing an order, the buyer agrees to these terms and enters into a legally binding sales contract under applicable German and international commercial law.

8. Need Help?

We are here to assist. Contact us:

📧 Email: sales@seawavemarine.de
📞 Phone: +49 1521 8750352
🕘 Hours: Monday to Friday, 9:00AM – 8:00PM (CET)