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Ordering & Payment

Smooth Ordering, Secure Payments, Hassle-Free Delivery – Global Marine Solutions!

Shipping Policy

Seawave Marine – Global Shipping, Trusted Delivery, Insured Items and Seamless Performance!

Return & Refund

Easy Returns, Fast Refunds, Customer Satisfaction Guaranteed With Seawave Maine

Order Tracking

Seawave Marine - Track Your Order in Real-Time, Sail with Confidence, and Receive with Ease!

Our Team

Driven by Expertise, Anchored in Trust, Committed to Excellence on Every Voyage.

Request Quote

Seawave Marine – Get a Tailored Quote, Expert Guidance, and Set Sail with Confidence.

Service Appoinments

Schedule Your Service Appointment for Expert Care, Reliable Maintenance, and Smooth Sailing Ahead.

FAQs

Find Answers to Your Questions, Gain Confidence, and Navigate Your Marine Journey with Ease.

Seawave Marine – Standard Operating Procedure (SOP)

  1. Customer Inquiry

    • Respond promptly to customer inquiries via email, phone or website livechat.
    • Provide detailed information on product availability, pricing, and shipping options.

  2. Order Placement

    • Confirm product selection and Provide shipping Information.
    • Issue an Official Quotation and request customer confirmation.

  3. Payment Processing

    • Issue Invoice and Accept payments via bank transfer and approved financing options.
    • Verify and confirm payment before proceeding with order fulfillment.

  4. Order Fulfillment

    • Prepare items for shipment with secure and protective packaging.
    • Coordinate with trusted global freight carriers for dispatch.

  5. Shipping & Tracking

    • Provide the customer with Shipping Documents for customs, tracking number and estimated delivery time.
    • Monitor shipment progress and resolve any transit issues.

  6. Returns & Refunds

    • Accept returns within 14 days for unused products in original condition.
    • Process refunds after product inspection and approval.

  7. Customer Support

    • Maintain communication with customers throughout the process.
    • Address inquiries, concerns, and follow-up requests professionally.

Contact Info

  • Phone:+49 1633 510593
  • Email:sales@seawavemarine.de
  • Service Dep: service@seawavemarine.de
  • Account Dep: account@seawavemarine.de
  • Website: https://seawavemarine.de/contact-us
  • Working Days/Hours:Mon – Fri / 9:00AM – 8:00PM

      VAT: DE 326878499

Voices of satisfied clients

from 63 reviews
They had the part I needed in stock and…

They had the part I needed in stock and it was delivered fast.

Stephen Anderson
Cummins QSB6.7 355 HP Marine Diesel Engine
Cummins QSB6.7 355 HP Marine Diesel Engine
They have a promised shipping window…

They have a promised shipping window and it far exceeded that. Other than shipping issues, no problems

Daniel Hurley
Caterpillar C18-454 Marine Inboard Engine
Caterpillar C18-454 Marine Inboard Engine
Obsessed with this company

I've been ordering from this company for years, dozens of orders and never had an issue. Always correct and prompt and if you need an update you only need look at your account/order for latest info

nicolette Archer
seawavemarine.de
Great price, great customer service

I've been dealing with these guys for years, purchased dozens of orders without any issues, the one time I received a broken rod from the courier they replaced it instantly after simply sending a photo as proof

Kevin Kooijman
seawavemarine.de
Super communication rapide et ultra…

Super communication rapide et ultra sympathique merci encore

Anne marie Radas
seawavemarine.de
The sells person help and answered our…

The sells person help and answered our questions with right information.

Lalith
seawavemarine.de
Very good customer care

Very good customer care

Sefah Frimpong manso
seawavemarine.de
Very smooth order process and I got my…

Very smooth order process and I got my products directly at the store.

Max Ang
seawavemarine.de
Perfect shopping and stuff ,excellent…

Perfect shopping and stuff, excellent price.

Murat Kocaihtiyar
seawavemarine.de
Very good price and good quality in things

Good quality price

Induraj Sinnathurai
seawavemarine.de
Good prices

Good prices, good service, good products.

kund
seawavemarine.de

Was successful cooperation.

Gints Jansons
seawavemarine.de
Fantastic staff.

Fantastic staff.
kind, helpful, and knowledgeable! Great customer service!

Hazem
seawavemarine.de

The prices were good.

Vamsi Dokku
seawavemarine.de
Good customer service

Good customer service

Mustapha Manneh
seawavemarine.de

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Privacy Policy

Effective Date: 01 / 01 /2025

At Seawave Marine, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the practices described in this policy.

1. Data Controller

The data controller responsible for your personal data is:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

For privacy-related inquiries, you may also contact our Data Protection Officer (DPO) at service@seawavemarine.de.

2. Definitions

For the purposes of this Privacy Policy:

  • Personal Data: Any information that identifies or can identify you, such as your name, email address, and payment details.
  • Processing: Any action performed on personal data, such as collection, storage, use, or sharing.
  • Controller: Seawave Marine, which determines the purposes and means of processing personal data.

3. Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping details, order history, and payment information (processed securely).
  • Account Details: Login credentials for registered accounts.
  • Technical Data: IP address, browser type, device details, and cookies.
  • Communication Data: Emails, messages, or inquiries sent to our customer service team.

4. How We Use Your Personal Data

We process your data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payments, shipping, and returns.
  • Customer Support: To respond to inquiries, manage warranty claims, and provide assistance.
  • Marketing: To send newsletters, promotional offers, and product updates (only with your explicit consent).
  • Improving Services: To analyze website usage and enhance user experiences.
  • Legal Compliance: To comply with tax, accounting, and legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill agreements, such as processing orders and delivering goods.
  • Legitimate Interests: To improve our services and protect against fraud.
  • Consent: For marketing communications, which you can withdraw at any time.
  • Legal Obligations: To comply with regulatory requirements.

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Payment processors, shipping companies, and IT support providers.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Partners: In the event of a merger or business transfer.

When sharing data with third parties outside the EU/EEA, we ensure compliance with GDPR through safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order Data: Retained for 10 years to comply with tax regulations.
  • Marketing Data: Retained until you withdraw consent or after 2 years of inactivity.
  • Support Queries: Retained for 1 year after resolution.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request limitations on how we process your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to data processing, particularly for marketing purposes.
  • Withdraw Consent: Revoke your consent for processing activities.

To exercise your rights, contact us at sales@seawavemarine.de.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies fall into the following categories:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand user behavior.
  • Marketing Cookies: Deliver personalized ads and promotions.

You can manage your cookie preferences in your browser settings or refer to our Cookie Policy.

10. Automated Decision-Making

We may use automated systems to detect fraudulent activities or provide personalized recommendations. These decisions are based on predefined criteria. You may request human intervention if you disagree with an automated decision by contacting us.

11. Data Security

We implement robust measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse.

12. International Data Transfers

When transferring personal data outside the EU/EEA, we use GDPR-approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

13. Right of Withdrawal

You may withdraw from this contract within 14 days without giving a reason. To exercise your withdrawal right, contact us via:
Seawave Marine
Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593

You may also use our withdrawal form, available upon request.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly indicated.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

You also have the right to file a complaint with your local data protection authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

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