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FAQ About Seawave Marine

Frequently Asked Questions

General Questions

  1. What products does Seawave Marine sell?
    Seawave Marine specializes in high-quality inboard marine engines, marine radar, GPS systems, and chandlery products from top brands like CAT, Cummins, Volvo Penta, MAN, Yanmar Diesel Engines, and more.

  2. Where is Seawave Marine located?
    Our headquarters and 30,000 sq. ft. facility are based in Hamburg, Germany at Achtern Sand 17 a, 22559 Hamburg.

  3. Do you sell outboard motors?
    No, we only sell inboard marine engines and related marine accessories, navigation systems, and chandlery products.

  4. Are the products you sell genuine?
    Yes, Seawave Marine is an authorized dealer of major brands, ensuring that all our products are 100% genuine and backed by manufacturer warranties.

Ordering & Payments

  1. How can I place an order?
    You can place an order by contacting us via email (sales@seawavemarine.de), phone (+49 1633 510593), or through our website.

  2. What payment methods do you accept?
    We accept bank transfers and other approved financing options for qualifying orders.

  3. Do you offer financing options?
    Yes, we provide approved financing options for bulk purchases and commercial clients. Please contact our sales team for details.

  4. How do I get a quotation?
    Simply contact us with your product requirements, and we will provide you with an official quotation, including pricing and shipping options.

Shipping & Delivery

  1. Do you ship internationally?
    Yes, we ship to Germany, Europe, and select international destinations.

  2. What shipping methods do you offer?
    We offer:

  • Standard Shipping (Free)
  • Express Shipping (Additional Cost)
  • Freight Shipping (For heavy or oversized items like marine engines)
  1. How long does delivery take?
  • Germany: 2–5 business days
  • Europe: 5–10 business days
  • International: 10–21 business days (depending on location and customs clearance)

  1. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email.

  2. Do you ship to P.O. Boxes or APO/FPO addresses?
    No, we do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to shipping carrier limitations.

  3. Are customs duties and taxes included in my order?
    No, international buyers are responsible for customs duties and taxes imposed by their destination country.

Returns, Refunds & Warranties

  1. What is your return policy?
    We accept returns within 14 days of delivery for unused products in original condition. A refund will be processed after inspection.

  2. What should I do if my order is damaged during shipping?
    If your shipment arrives damaged, please contact us within 2 business days at service@seawavemarine.de, providing:

  • Photos of the damaged item(s) and packaging
  • Order number and contact details
  1. Do your products come with a warranty?
    Yes, as an authorized dealer, all our products come with manufacturer warranties. Warranty details vary by brand.

Services & Support

  1. Do you offer marine engine repair and servicing?
    Yes, we offer professional repair, servicing, and maintenance for inboard marine engines, including Yanmar, Volvo Penta, Cummins, and more.

  2. Can you help with boat repairs and refurbishment?
    Absolutely! Our team provides boat repair, trailer servicing, and safety equipment maintenance.

  3. How can I contact customer support?
    You can reach our support team via:

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Privacy Policy

Effective Date: 01 / 01 /2025

At Seawave Marine, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the practices described in this policy.

1. Data Controller

The data controller responsible for your personal data is:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

For privacy-related inquiries, you may also contact our Data Protection Officer (DPO) at service@seawavemarine.de.

2. Definitions

For the purposes of this Privacy Policy:

  • Personal Data: Any information that identifies or can identify you, such as your name, email address, and payment details.
  • Processing: Any action performed on personal data, such as collection, storage, use, or sharing.
  • Controller: Seawave Marine, which determines the purposes and means of processing personal data.

3. Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping details, order history, and payment information (processed securely).
  • Account Details: Login credentials for registered accounts.
  • Technical Data: IP address, browser type, device details, and cookies.
  • Communication Data: Emails, messages, or inquiries sent to our customer service team.

4. How We Use Your Personal Data

We process your data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payments, shipping, and returns.
  • Customer Support: To respond to inquiries, manage warranty claims, and provide assistance.
  • Marketing: To send newsletters, promotional offers, and product updates (only with your explicit consent).
  • Improving Services: To analyze website usage and enhance user experiences.
  • Legal Compliance: To comply with tax, accounting, and legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill agreements, such as processing orders and delivering goods.
  • Legitimate Interests: To improve our services and protect against fraud.
  • Consent: For marketing communications, which you can withdraw at any time.
  • Legal Obligations: To comply with regulatory requirements.

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Payment processors, shipping companies, and IT support providers.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Partners: In the event of a merger or business transfer.

When sharing data with third parties outside the EU/EEA, we ensure compliance with GDPR through safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order Data: Retained for 10 years to comply with tax regulations.
  • Marketing Data: Retained until you withdraw consent or after 2 years of inactivity.
  • Support Queries: Retained for 1 year after resolution.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request limitations on how we process your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to data processing, particularly for marketing purposes.
  • Withdraw Consent: Revoke your consent for processing activities.

To exercise your rights, contact us at sales@seawavemarine.de.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies fall into the following categories:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand user behavior.
  • Marketing Cookies: Deliver personalized ads and promotions.

You can manage your cookie preferences in your browser settings or refer to our Cookie Policy.

10. Automated Decision-Making

We may use automated systems to detect fraudulent activities or provide personalized recommendations. These decisions are based on predefined criteria. You may request human intervention if you disagree with an automated decision by contacting us.

11. Data Security

We implement robust measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse.

12. International Data Transfers

When transferring personal data outside the EU/EEA, we use GDPR-approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

13. Right of Withdrawal

You may withdraw from this contract within 14 days without giving a reason. To exercise your withdrawal right, contact us via:
Seawave Marine
Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593

You may also use our withdrawal form, available upon request.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly indicated.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

You also have the right to file a complaint with your local data protection authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

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