Frequently Asked Questions

What products does Seawave Marine sell?
Seawave Marine specializes in high-quality inboard marine engines, marine radar, GPS systems, and chandlery products from top brands like CAT, Cummins, Volvo Penta, MAN, Yanmar Diesel Engines, and more.
Where is Seawave Marine located?
Our headquarters and 30,000 sq. ft. facility are based in Hamburg, Germany at Achtern Sand 17 a, 22559 Hamburg.
Do you sell outboard motors?
No, we only sell inboard marine engines and related marine accessories, navigation systems, and chandlery products.
Are the products you sell genuine?
Yes, Seawave Marine is an authorized dealer of major brands, ensuring that all our products are 100% genuine and backed by manufacturer warranties.

How can I place an order?
You can place an order by contacting us via email (sales@seawavemarine.de), phone (+49 1633 510593), or through our website.
What payment methods do you accept?
We accept bank transfers and other approved financing options for qualifying orders.
Do you offer financing options?
Yes, we provide approved financing options for bulk purchases and commercial clients. Please contact our sales team for details.
How do I get a quotation?
Simply contact us with your product requirements, and we will provide you with an official quotation, including pricing and shipping options.

Do you ship internationally?
Yes, we ship to Germany, Europe, and select international destinations.
What shipping methods do you offer?
We offer:

Germany: 2–5 business days
Europe: 5–10 business days
International: 10–21 business days (depending on location and customs clearance)

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Do you ship to P.O. Boxes or APO/FPO addresses?
No, we do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to shipping carrier limitations.
Are customs duties and taxes included in my order?
No, international buyers are responsible for customs duties and taxes imposed by their destination country.

What is your return policy?
We accept returns within 14 days of delivery for unused products in original condition. A refund will be processed after inspection.
What should I do if my order is damaged during shipping?
If your shipment arrives damaged, please contact us within 2 business days at service@seawavemarine.de, providing:

Do your products come with a warranty?
Yes, as an authorized dealer, all our products come with manufacturer warranties. Warranty details vary by brand.

Do you offer marine engine repair and servicing?
Yes, we offer professional repair, servicing, and maintenance for inboard marine engines, including Yanmar, Volvo Penta, Cummins, and more.
Can you help with boat repairs and refurbishment?
Absolutely! Our team provides boat repair, trailer servicing, and safety equipment maintenance.
How can I contact customer support?
You can reach our support team via:

FAQs