Privacy Policy

Transparency, Security, and Trust in Every Interaction

At Seawave Marine, your privacy matters to us. We are committed to protecting the personal and business information you share with us whether you contact us for quotations, place an order, or browse our website.
This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and other applicable data-protection laws.

1. Who We Are

Seawave Marine
Achtern Sand 17 a
22559 Hamburg, Germany
VAT ID: DE 326 878 499 • HRB 159586 – District Court Hamburg

service@seawavemarine.de  +49 1521 8750352

We are the controller responsible for the processing of your personal data when you visit our website, request quotations, or make purchases.

2. Information We Collect

We collect personal and technical information only when necessary for communication, transactions, or website performance. This includes:

  • Name, company name, address, and contact details (email, phone)
  • Payment and billing information for orders (IBAN, SWIFT, invoice references)
  • Product details and shipment addresses
  • Website usage data (IP address, browser type, cookies, session data)
  • Communications you send us (emails, forms, or attachments)

We do not collect sensitive personal data (e.g., race, religion, or health information).

3. How We Use Your Data

We use your data for the following legitimate business purposes:

  • To respond to your inquiries or quotation requests
  • To process orders, issue invoices, and manage payments
  • To prepare export, customs, and warranty documentation
  • To deliver orders and provide after-sales technical support
  • To maintain legal accounting and tax records
  • To improve our website and customer experience
  • To send updates, offers, or newsletters (only with your consent)

We never sell or rent your personal data to third parties.

4. Legal Basis for Processing

Your data is processed under:

  • Article 6(1)(b) GDPR (Contract Performance): to fulfil orders or provide services.
  • Article 6(1)(c) GDPR (Legal Obligation): to comply with tax, export, and documentation laws.
  • Article 6(1)(f) GDPR (Legitimate Interests): to maintain communication and improve service quality.
  • Article 6(1)(a) GDPR (Consent): for newsletter subscriptions and marketing communications.

5. Data Sharing and Third-Party Access

We may share limited data with trusted partners essential to completing your transactions:

  • Manufacturers and OEMs – for warranty registration and authenticity verification.
  • Freight forwarders and customs agents – for logistics coordination and export compliance.
  • Financial institutions – for payment processing.
  • Authorized stock-holder warehouses – for direct delivery from our dealer network.

All partners are contractually bound to maintain strict confidentiality and GDPR compliance.
If your data is transferred outside the EU/EEA, we use Standard Contractual Clauses to ensure adequate protection.

6. Cookies and Website Analytics

Our website uses necessary cookies to ensure functionality and security.
We may also use analytics cookies (e.g., Google Analytics) to understand website traffic — only with your explicit consent.

You can change your cookie preferences anytime via the cookie banner or your browser settings.
For detailed information, please see our Cookie Policy.

7. Data Retention

We retain your data only for as long as required:

  • Accounting and order records – up to 10 years (per EU tax law).
  • Website and analytics logs – up to 24 months.
    After expiration, all data is securely deleted or anonymised.

8. Your Data Protection Rights

You have the right to:

  • Access your personal data and receive a copy
  • Request correction of inaccurate information
  • Request deletion (“right to be forgotten”) when no longer required
  • Restrict or object to certain processing activities
  • Request portability of your data (Art. 20 GDPR)
  • Withdraw consent for marketing or cookies at any time

To exercise these rights, contact service@seawavemarine.de.
We will respond within 30 days, as required by law.

9. Data Security

We implement technical and organizational safeguards to protect your data:

  • SSL-encrypted (HTTPS) website connections
  • Controlled access and data-storage protection
  • Encrypted backups and server monitoring
  • Staff training on data-protection awareness

Your information is stored on secure servers located in the EU.

10. Newsletter Subscriptions

When you subscribe to our newsletter, we process your name and email address based on your consent (Art. 6(1)(a) GDPR).
You may unsubscribe at any time using the link in each email or by contacting service@seawavemarine.de.

We use this data solely to send product updates, offers, and marine-industry insights.

11. Links to External Websites

Our website may contain links to partner or manufacturer sites.
We are not responsible for their privacy practices. Please review each external site’s privacy policy when leaving our website.

12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal or operational changes.
The latest version is always available at www.seawavemarine.de/privacy-policy.
Major updates will be communicated through our website or by email.

13. Supervisory Authority

If you believe your personal data has been processed unlawfully, you may contact the supervisory authority:

Hamburg Commissioner for Data Protection and Freedom of Information (HmbBfDI)
Website: datenschutz.hamburg.de

Our Commitment

At Seawave Marine, your trust is the foundation of our business.
We handle every transaction and communication with the same precision and responsibility we apply to marine engineering and global logistics, protecting your data every step of the way.