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Shipping Policy

Effective Date: 01 / 01 / 2025

At Seawave Marine, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the methods, costs, delivery timelines, and other key details regarding our shipping services.

1. Shipping Methods and Regions

We deliver to customers across Germany, Europe, and select international destinations. Our shipping options include:

  • Standard Shipping: Reliable delivery within the estimated timeframe.
  • Express Shipping: Faster delivery for urgent orders (available for select regions).
  • Freight Shipping: For larger or bulkier items like marine engines and equipment.

2. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. Exact charges are calculated at checkout and displayed before payment.

  • Standard Shipping: Free Shipping.
  • Express Shipping: Additional cost will be applied for all destinations.
  • Freight Shipping: Calculated based on the item(s) and destination.

For international orders, additional customs duties, taxes, or fees may apply, which are the responsibility of the customer.

3. Delivery Times

Estimated delivery times are as follows:

  • Germany: 2–5 business days.
  • Europe: 5–10 business days.
  • International: 7–21 business days, depending on location.

Note: Delivery times may vary due to holidays, customs clearance delays, or other unforeseen circumstances. We will notify you promptly of any delays.

4. Order Processing Times

  • Orders placed before 3:00 PM CET on business days are processed and dispatched the same day.
  • Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier partner’s website.

If you have not received your tracking information within 24 hours of dispatch, please contact us at sales@seawavemarine.de.

6. Freight Shipping for Large Items

For heavy or oversized products, such as inboard engines, freight shipping will be arranged. We will provide you with the shipping details, including delivery timelines, and coordinate any specific requirements.

Freight orders may require additional handling time and will be delivered curbside unless otherwise specified.

7. Shipping Restrictions

We cannot ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to shipping carrier limitations or regulatory restrictions.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please notify us within 2 business days of receipt:

For damaged shipments, please provide:

  • Photos of the damaged item(s) and packaging.
  • Your order number and contact details.

We will work with the carrier to resolve the issue and arrange a replacement or refund as applicable.

9. Customs and Import Duties

For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in our product or shipping prices.

10. Contact Us

For any shipping-related inquiries or assistance, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593

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Privacy Policy

Effective Date: 01 / 01 /2025

At Seawave Marine, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the practices described in this policy.

1. Data Controller

The data controller responsible for your personal data is:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

For privacy-related inquiries, you may also contact our Data Protection Officer (DPO) at service@seawavemarine.de.

2. Definitions

For the purposes of this Privacy Policy:

  • Personal Data: Any information that identifies or can identify you, such as your name, email address, and payment details.
  • Processing: Any action performed on personal data, such as collection, storage, use, or sharing.
  • Controller: Seawave Marine, which determines the purposes and means of processing personal data.

3. Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping details, order history, and payment information (processed securely).
  • Account Details: Login credentials for registered accounts.
  • Technical Data: IP address, browser type, device details, and cookies.
  • Communication Data: Emails, messages, or inquiries sent to our customer service team.

4. How We Use Your Personal Data

We process your data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payments, shipping, and returns.
  • Customer Support: To respond to inquiries, manage warranty claims, and provide assistance.
  • Marketing: To send newsletters, promotional offers, and product updates (only with your explicit consent).
  • Improving Services: To analyze website usage and enhance user experiences.
  • Legal Compliance: To comply with tax, accounting, and legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill agreements, such as processing orders and delivering goods.
  • Legitimate Interests: To improve our services and protect against fraud.
  • Consent: For marketing communications, which you can withdraw at any time.
  • Legal Obligations: To comply with regulatory requirements.

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Payment processors, shipping companies, and IT support providers.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Partners: In the event of a merger or business transfer.

When sharing data with third parties outside the EU/EEA, we ensure compliance with GDPR through safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order Data: Retained for 10 years to comply with tax regulations.
  • Marketing Data: Retained until you withdraw consent or after 2 years of inactivity.
  • Support Queries: Retained for 1 year after resolution.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request limitations on how we process your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to data processing, particularly for marketing purposes.
  • Withdraw Consent: Revoke your consent for processing activities.

To exercise your rights, contact us at sales@seawavemarine.de.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies fall into the following categories:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand user behavior.
  • Marketing Cookies: Deliver personalized ads and promotions.

You can manage your cookie preferences in your browser settings or refer to our Cookie Policy.

10. Automated Decision-Making

We may use automated systems to detect fraudulent activities or provide personalized recommendations. These decisions are based on predefined criteria. You may request human intervention if you disagree with an automated decision by contacting us.

11. Data Security

We implement robust measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse.

12. International Data Transfers

When transferring personal data outside the EU/EEA, we use GDPR-approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

13. Right of Withdrawal

You may withdraw from this contract within 14 days without giving a reason. To exercise your withdrawal right, contact us via:
Seawave Marine
Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593

You may also use our withdrawal form, available upon request.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly indicated.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de

You also have the right to file a complaint with your local data protection authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

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