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Shipping Policy

Effective Date: 01 / 01 / 2025

At Seawave Marine, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the methods, costs, delivery timelines, and other key details regarding our shipping services.

1. Shipping Methods and Regions

We deliver to customers across Germany, Europe, and select international destinations. Our shipping options include:

  • Standard Shipping: Reliable delivery within the estimated timeframe.
  • Express Shipping: Faster delivery for urgent orders (available for select regions).
  • Freight Shipping: For larger or bulkier items like marine engines and equipment.

2. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. Exact charges are calculated at checkout and displayed before payment.

  • Standard Shipping: Free Shipping.
  • Express Shipping: Additional cost will be applied for all destinations.
  • Freight Shipping: Calculated based on the item(s) and destination.

For international orders, additional customs duties, taxes, or fees may apply, which are the responsibility of the customer.

3. Delivery Times

Estimated delivery times are as follows:

  • Germany: 2–5 business days.
  • Europe: 5–10 business days.
  • International: 10–21 business days, depending on location.

Note: Delivery times may vary due to holidays, customs clearance delays, or other unforeseen circumstances. We will notify you promptly of any delays.

4. Order Processing Times

  • Orders placed before 3:00 PM CET on business days are processed and dispatched the same day.
  • Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier partner’s website.

If you have not received your tracking information within 24 hours of dispatch, please contact us at sales@seawavemarine.de.

6. Freight Shipping for Large Items

For heavy or oversized products, such as inboard engines, freight shipping will be arranged. We will provide you with the shipping details, including delivery timelines, and coordinate any specific requirements.

Freight orders may require additional handling time and will be delivered curbside unless otherwise specified.

7. Shipping Restrictions

We cannot ship to P.O. Boxes, APO/FPO addresses, or restricted countries due to shipping carrier limitations or regulatory restrictions.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please notify us within 2 business days of receipt:

For damaged shipments, please provide:

  • Photos of the damaged item(s) and packaging.
  • Your order number and contact details.

We will work with the carrier to resolve the issue and arrange a replacement or refund as applicable.

9. Customs and Import Duties

For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in our product or shipping prices.

10. Contact Us

For any shipping-related inquiries or assistance, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593