Warranty Policy
At Seawave Marine, we are committed to providing our customers with high-quality marine engines and equipment. We understand the importance of clear warranty information to ensure your confidence in our products. This policy outlines the warranty coverage provided by the manufacturers of the marine engines we supply and details how you can exercise your warranty rights, both within Germany and internationally.
Statutory Warranty (Gewährleistung)
Under German law, all products sold by Seawave Marine are covered by a 2-year statutory warranty (Gewährleistung), ensuring that the goods are free from defects at the time of delivery and meet the agreed specifications.
During this period, customers are entitled to the following:
- Repair or Replacement: If the product is defective, we will repair or replace it at no additional cost.
- Reduction or Refund: If repair or replacement is not possible or reasonable, customers may request a partial refund or full refund.
1. Manufacturer Warranty Coverage
The marine engines offered by Seawave Marine are accompanied by warranties directly from their respective manufacturers. These warranties typically cover defects in materials and workmanship under normal use conditions. Warranty terms, including duration and specific coverage, vary by manufacturer and engine model.
1. Indmar Marine Engines:
Indmar offers a 5-Year Factory Warranty on their Raptor Series engines. This warranty is fully transferable and administered directly by Indmar Products, Inc., without third-party involvement.
2. Cummins Marine Engines:
Cummins provides a comprehensive warranty valid worldwide. Most products also include an extended warranty covering major components for up to six years.
3. Volvo Penta:
Volvo Penta extends a comprehensive marine warranty to 3 years, covering engines, transmissions, control systems, and accessories.
4. Mercury Marine:
Mercury’s warranty coverage varies by product line:
- MerCruiser Gasoline Sterndrive Engines: 2-year limited warranty for pleasure use; 1-year/500 hours for commercial use.
- MerCruiser Gasoline Inboard Engines: 2-year limited warranty for raw water cooled; 3-year for closed cooled systems.
- SeaCore Models: Extended warranties up to 4 years.
Corrosion warranties are also provided, varying by model.
5. Marine Power USA:
Marine Power offers a 1-year warranty on their marine base engines, covering parts and bench labor (with a maximum labor reimbursement of $500) from the date of sale.
6. Yanmar Marine:
Yanmar provides a 2-year limited warranty on their marine diesel engines, with an option to extend to 5 years for pleasure use applications.
7. Caterpillar Marine:
Caterpillar offers a standard 12-month warranty from the date of delivery. Extended Service Coverage (ESC) options are available for up to 60 months, depending on the engine model and application.
8. MAN Engines:
MAN provides a 2-year warranty on marine engines, with the possibility to extend up to 5 years through their extended warranty programs.
9. Scania Marine Engines:
Scania offers a 1-year warranty on marine engines, with options to extend coverage based on service agreements and specific engine applications.
10. Ilmor Marine Engines:
Ilmor provides a 2-year/480-hour limited warranty on their MV8 marine engines, with extended warranty options available for purchase.
Please Note: The above examples are for illustrative purposes. For the specific warranty terms applicable to your purchased engine, please refer to the manufacturer’s warranty documentation provided with your product or visit the manufacturer’s official website.
2. Exercising Your Warranty Rights
Domestic Customers (Germany):
- Identify the Issue: If you encounter a problem with your engine, first consult the user manual for troubleshooting guidance.
- Contact the Manufacturer or Authorized Service Center: Reach out directly to the manufacturer’s authorized service center or representative in Germany. Contact details are typically found in the warranty documentation or on the manufacturer’s official website.
- Provide Necessary Documentation: Be prepared to present the following:
- Proof of purchase (e.g., invoice or receipt).
- Engine serial number.
- Detailed description of the issue, including any troubleshooting steps already taken.
- Follow Manufacturer’s Instructions: The manufacturer or service center will guide you through the warranty claim process, which may include inspection, repair, or replacement of the engine or its components.
International Customers:
- Identify the Issue: As with domestic customers, begin by consulting the user manual for any troubleshooting steps.
- Contact the Local Authorized Dealer or Distributor: Reach out to the manufacturer’s authorized dealer or distributor in your country. If you are unsure who this is, you can:
- Visit the manufacturer’s official website to locate authorized service centers or dealers in your region.
- Contact Seawave Marine at sales@seawavemarine.de for assistance in identifying the appropriate contact.
- Provide Necessary Documentation: Ensure you have the following information available:
- Proof of purchase (e.g., invoice or receipt).
- Engine serial number.
- Comprehensive description of the problem, including any steps taken to resolve it.
- Follow Local Procedures: The local authorized dealer or distributor will inform you of the specific procedures for warranty claims in your country, which may involve inspection, repair, or replacement services.
Important Considerations:
- Authorized Service Providers: Warranty services must be performed by authorized service centers or technicians as specified by the manufacturer to ensure the validity of the warranty.
- Warranty Limitations: Be aware of the warranty terms, including any exclusions or limitations, such as:
- Damage resulting from misuse, neglect, or improper maintenance.
- Unauthorized modifications or repairs.
- Normal wear and tear of consumable parts.
- Regular Maintenance: Adhering to the manufacturer’s recommended maintenance schedule is crucial. Keep detailed records of all maintenance and services performed, as these may be required for warranty claims.
Contact Information:
For further assistance or if you have questions regarding warranty claims, please contact us:
- Seawave Marine
- Address: Achtern Sand 17 a, 22559 Hamburg, Germany
- Phone: +49 173 4592342
- Email: service@seawavemarine.de
By following the guidelines outlined above, we aim to facilitate a smooth and efficient warranty service experience, ensuring your marine engine operates reliably for years to come.
