Privacy Policy
Effective Date: 01 / 01 /2025
At Seawave Marine, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal data is:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de
For privacy-related inquiries, you may also contact our Data Protection Officer (DPO) at service@seawavemarine.de.
2. Definitions
For the purposes of this Privacy Policy:
- Personal Data: Any information that identifies or can identify you, such as your name, email address, and payment details.
- Processing: Any action performed on personal data, such as collection, storage, use, or sharing.
- Controller: Seawave Marine, which determines the purposes and means of processing personal data.
3. Personal Data We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Order Information: Billing and shipping details, order history, and payment information (processed securely).
- Account Details: Login credentials for registered accounts.
- Technical Data: IP address, browser type, device details, and cookies.
- Communication Data: Emails, messages, or inquiries sent to our customer service team.
4. How We Use Your Personal Data
We process your data for the following purposes:
- Order Fulfillment: To process and deliver your orders, including payments, shipping, and returns.
- Customer Support: To respond to inquiries, manage warranty claims, and provide assistance.
- Marketing: To send newsletters, promotional offers, and product updates (only with your explicit consent).
- Improving Services: To analyze website usage and enhance user experiences.
- Legal Compliance: To comply with tax, accounting, and legal obligations.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill agreements, such as processing orders and delivering goods.
- Legitimate Interests: To improve our services and protect against fraud.
- Consent: For marketing communications, which you can withdraw at any time.
- Legal Obligations: To comply with regulatory requirements.
6. Sharing Your Personal Data
We may share your personal data with:
- Service Providers: Payment processors, shipping companies, and IT support providers.
- Legal Authorities: When required by law or to protect our rights.
- Business Partners: In the event of a merger or business transfer.
When sharing data with third parties outside the EU/EEA, we ensure compliance with GDPR through safeguards such as Standard Contractual Clauses (SCCs).
7. Data Retention
We retain your personal data only for as long as necessary:
- Order Data: Retained for 10 years to comply with tax regulations.
- Marketing Data: Retained until you withdraw consent or after 2 years of inactivity.
- Support Queries: Retained for 1 year after resolution.
Once data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request limitations on how we process your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to data processing, particularly for marketing purposes.
- Withdraw Consent: Revoke your consent for processing activities.
To exercise your rights, contact us at sales@seawavemarine.de.
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website usage. Cookies fall into the following categories:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us understand user behavior.
- Marketing Cookies: Deliver personalized ads and promotions.
You can manage your cookie preferences in your browser settings or refer to our Cookie Policy.
10. Automated Decision-Making
We may use automated systems to detect fraudulent activities or provide personalized recommendations. These decisions are based on predefined criteria. You may request human intervention if you disagree with an automated decision by contacting us.
11. Data Security
We implement robust measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse.
12. International Data Transfers
When transferring personal data outside the EU/EEA, we use GDPR-approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.
13. Right of Withdrawal
You may withdraw from this contract within 14 days without giving a reason. To exercise your withdrawal right, contact us via:
Seawave Marine
Achtern Sand 17 a, 22559 Hamburg, Germany
Email: sales@seawavemarine.de
Phone: +49 1633 510593
You may also use our withdrawal form, available upon request.
14. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly indicated.
15. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact:
Seawave Marine
Address: Achtern Sand 17 a, 22559 Hamburg, Germany
Phone: +49 1633 510593
Email: sales@seawavemarine.de
You also have the right to file a complaint with your local data protection authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
